If you happen to receive a defective or damaged tea ware, you can raise a returns and replacement query by sending an email to
firstname.lastname@example.org within 15 days of the purchase. Be sure to attach an image of the item received so we can evaluate its condition.
Products acknowledged as ‘damaged’ or ‘defective’ will be reverse picked by us.
Once we receive the item at our facility we will verify its condition and initiate the process of refund/replacement accordingly.
TEA RETURN AND EXCHANGE POLICY
At Radhikas Fine Teas quality control is of uttermost importance.
The IMO audits each leaf and pack gives Radhikas Fine Teas its accreditations and certifications.
However, if the buyer does not adhere to perfect storage conditions of the teas i.e. do not store the product in an air tight container or do not store in a cool dry place or do not consumed within the time frame mentioned on the box then Radhikas Fine Teas & Whatnots is not liable to pay refund or provide exchange towards the same.
The teas being plantation fresh and having no pesticides, chemicals, essences, preservatives will be prone to getting affected by humid conditions, excessive heat and bad storage conditions. In such cases Radhikas Fine Teas & Whatnots cannot be liable to pay or refund or exchange the same.
To be eligible for a return the tea must be unused and in the same condition that you received it, in its original packaging.
Our tea exchange or refund policy is applicable for 15 days since date of purchase, post which we cannot offer a refund or exchange due to lack of intimation from your side.
Only fully priced MRP SKU’s will be refunded, no refunds or exchange of “Sale items”.